Support for Kent Landlords

Accessibility Statement

This Accessibility Statement applies to the Support for Kent Landlords website

We want as many people as possible to be able to use this website and have designed it so that it lets you edit your preferred settings, with options to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We have also made the website text as simple as possible to understand.

There are also a number of customisation options for your browser and device that could help you use this website more effectively:

We use CSS (cascading style sheets) for all layouts.  No tables are used for layout purposes.  We use valid XHTML1.1 and valid CSS as specified by the World Wide Web Consortium (W3C).

Resizing text/zooming
If you find the text on our website is too small, you can resize it accordingly.

For Internet Explorer 6
Choose View > Text Size from the menu to resize the text.

For Internet Explorer 7 and 8
Choose Page > Text Size from the menu to resize the text.
Or choose Page > Zoom from the menu to resize the entire page.

For Internet Explorer 9
Choose Tools > Zoom > Zoom in

For Mozilla Firefox
Choose View > Zoom from the menu. If you select the ‘Zoom Text Only’ option, only the text will be re-sized; otherwise the entire page will be resized.

For Google Chrome
Choose Settings > Zoom from the menu.  Currently Chrome only supports page resizing and not text-only resizing.

All other browsers should be able to resize the text directly from the menu bar.

Or in many browsers, you can zoom by holding CTRL and pressing + or – . Some browsers also support zooming by holding CTRL and using the mouse scroll wheel. Please see your specific browser help pages if you are having difficulty.

AbilityNet also has advice on making your device easier to use if you have a disability.

We’ve made the website text as simple as possible to understand.  

How accessible our website is

We want as many people as possible to be able to use this website but we know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please:

We’ll consider your request and get back to you within 21 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.  If you find any problems that are not already mentioned in this statement or you think we’re not meeting accessibility requirements, please email

We will aim to get back to you within 21 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you have made a formal complaint to us about our website’s accessibility, and aren’t happy with our response, please contact the Equality Advisory and Support Service.

Contacting us by phone

Unfortunately, we do not provide a text relay service for people who are deaf, hearing impaired, or have a speech impediment. We can, however, use a mediated text relay service if one is provided by the person calling.

Technical information about this website's accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Our website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

None identified.

Disproportionate burden

Having made an assessment of the  website, we have not identified anything that is considered a disproportionate burden (within the meaning of the No. 2 Regulations).

Content that's not within the scope of the accessibility regulations

None identified.

Preparation of this accessibility statement

This accessibility statement was prepared on 4 November 2021. It was last updated on 4 November 2021.

Our website was last tested in November 2021 by Smarter Digital Services.

We complete our accessibility audits by testing how the site performs when accessed using accessibility tools, including Deque AXE and WAVE

This statement will be reviewed again in November 2022.